Refund Policy
We want your trip to go smoothly. This policy explains when refunds and changes are possible.
Changes
Most dated tickets can be amended to a different date before your original visit date, subject to availability and any price difference.
Refunds
Unused tickets may be eligible for a refund if requested before the visit date. Some promotional tickets are non-refundable — this is always stated clearly before purchase.
How to request
Email hello@etoilepass.example with your order number. We aim to respond within one business day.
Consumer rights
This policy is in addition to, and does not affect, your statutory consumer rights under applicable law.
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